ECCOM Services

Advanced Maintenance

ECCOMCare

 

ECCOMCare (ECCOMCare) provides a comprehensive choice in service options to meet a wide array of your maintenance service needs. In addition to prompt remote response & technical support, and fast advanced spare parts replacement service, ECCOMCare is relying on our professional team deployed all over the country to provide you with network operation management features such as field engineer supporting, onsite troubleshooting and onsite duty service of critical moments. Moreover, we provide regular service reports of customer network failure information according to customer requirements, and assign a dedicated High Tough Operation Manager to fulfill your service requirements on your business network and/or core equipment to ensure a stable network environment.

Keywords:Remote Maintenance

 

Service Features


• Proactive Team of Experts

Adhering to our “Technology-based, Service First" business philosophy, we attach great importance in cultivating a strong technical support staff in order to deliver high quality services. As a company with both deep industry technology experience and top-notch service capabilities, our team can meet any of your requirements. A dedicated Service Manager with extensive hands-on experience and team of technical support personnel can help you periodically check your network to protect you from risks and prospective problems before they become an issue. We will work with you to tailor the service to your specific needs and help you plan, organize, and optimize your network operations to maximize your network availability.

•  Service Coverage across the Country

Our support services encompass all the major cities within the country. With a professional technical support center, intelligent engine, fault simulation lab, and hundreds of experienced support staff located across the country we are able to provide rapid response and problem diagnosis. Combined with spare parts replacement, and software upgrade support our staff can help you with your most difficult technical problems, delivering rapid support to help you resolve problems and return your network to normal operations in the shortest possible time.

• Convenient and Reliable Service Channels

You can be a utilize variety of channels to obtain technical support in a fast and convenient way. Service channels include:

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Service Levels


TAC

Tel    : 400-820-5-820,800-820-5-820
mail  : TAC@eccom.com.cn
web  : www.ECCOM.NET.CN


Services

Services

ECCOM Smart Service
360° Comprehensive Lifecycle Services

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Contact Us

Shanghai

TEL:021-61372888

Nanjing Office

TEL: 025-84677650

Hangzhou Office

TEL: 0571-26890266

Beijing-Yintai Centre

TEL: 010-85216999

Beijing-Shoudong Centre

TEL:010-87224666

Jinan Office

TEL:0531-67880519

Xi'an Office

TEL:029-89384503

Shenzhen-Futian Office

TEL: 0755-33966800

Guangzhou Office

TEL: 020-28059288

Xiamen Office

TEL: 0592-5376000-92020

Fuzhou Office

TEL:

Chengdu Office

TEL: 028-65533878

Chongqing Office

TEL:023-88280080

Kunming Office

TEL:0871-3602050

Wuhan Office

TEL:027-87267899

Xianggang Office

TEL:+852 39735958