ECCOMCare (ECCOMCare) provides a comprehensive choice in service options to meet a wide array of your maintenance service needs. In addition to prompt remote response & technical support, and fast advanced spare parts replacement service, ECCOMCare is relying on our professional team deployed all over the country to provide you with network operation management features such as field engineer supporting, onsite troubleshooting and onsite duty service of critical moments. Moreover, we provide regular service reports of customer network failure information according to customer requirements, and assign a dedicated High Tough Operation Manager to fulfill your service requirements on your business network and/or core equipment to ensure a stable network environment.
• Proactive Team of Experts
Adhering to our “Technology-based, Service First" business philosophy, we attach great importance in cultivating a strong technical support staff in order to deliver high quality services. As a company with both deep industry technology experience and top-notch service capabilities, our team can meet any of your requirements. A dedicated Service Manager with extensive hands-on experience and team of technical support personnel can help you periodically check your network to protect you from risks and prospective problems before they become an issue. We will work with you to tailor the service to your specific needs and help you plan, organize, and optimize your network operations to maximize your network availability.
• Service Coverage across the Country
Our support services encompass all the major cities within the country. With a professional technical support center, intelligent engine, fault simulation lab, and hundreds of experienced support staff located across the country we are able to provide rapid response and problem diagnosis. Combined with spare parts replacement, and software upgrade support our staff can help you with your most difficult technical problems, delivering rapid support to help you resolve problems and return your network to normal operations in the shortest possible time.
• Convenient and Reliable Service Channels
You can be a utilize variety of channels to obtain technical support in a fast and convenient way. Service channels include:
Tel : 400-820-5-820,800-820-5-820
mail : TAC@eccom.com.cn
web : www.ECCOM.NET.CN
ECCOM Smart Service
360° Comprehensive Lifecycle Services