ECCOM Services

Maintenance Support

Maintenance Support Service

ECCOM’s Maintenance Support Service tailors Service Level Agreements (SLA) to meet different customer needs. Regardless of what level of service, we will meet your requirements 100%. Supporting those SLAs is a highly qualified and experienced technical team, comprehensive service facilities, and a ISO 9001:2000 Quality Management framework offering flexible and proactive services.

The Maintenance Support Service takes into account factors such:as basic services (remote), on-site support, and priority levels. Depending on the situation.

the service can be organized into a variety of combinations and includes services such as:

Troubleshooting: In the event of network failures, our technical support staff will perform remote fault diagnosis and on-site resolution (e.g., Software upgrades, hardware replacement). Based on your specific need, we can provide varying levels of support for handling incidents or problems.

Software Upgrades: Customers are able to receive software upgrades for relevant equipment.

Hardware Warranty: Support for your hardware during warranty. In the event of hardware failure, we will perform hardware replacement in conjunction with agreed SLAs and warranty fulfillment processes.

Regularly Scheduled Inspection: During the service period, ECCOM will regularly perform equipment inspection and provide relevant reports, providing you with increased visibility into performance, as well as early detection of potential problems.

TAC

Tel    : 400-820-5-820,800-820-5-820
mail  : TAC@eccom.com.cn
web  : www.ECCOM.NET.CN


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