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RMA Spare Parts Response

Background

With the rapid development of science and technology, the business development of enterprises depends more and more on IT systems. Modern IT products and equipment are continually updated, with many brands, models and varieties, involving multi-vendor and multi-technical capability support. In the event of a failure, normal office operations will stagnate and even the business will be affected, causing heavy losses. Therefore, enterprises need to buy insurance for these IT equipment to ensure that the equipment is timely repaired and troubleshooting, and to ensure the smooth operation of the business.

 

 

Solution Description

The user's network equipment is facing the problem of renewal after the first original commercial maintenance insurance expires. Buying the original renewal service is an option, but it is expensive. At the same time, because it involves multi-brand equipment, it needs to coordinate with many original equipment manufacturers, which is heavy and tedious. As a result, the third-party maintenance service gradually entered the market stage and rose rapidly. Following the market trend, ECCOM has introduced a hardware warranty service (RMA).

 

Hardware warranty service means that if the customer's hardware fails during the warranty period / service period, the ECCOM network will be responsible for replacing the customer's bad parts. After receiving the bad parts declaration, the customer will complete the hardware warranty and replacement with the agreed SLA according to the equipment manufacturer's warranty operation process.

 

ECCOM network can provide RMA services covering 7 * 24 * 4 in 21 cities across the country through 25 spare parts libraries built by itself. ECCOM network hardware equipment covers multi-vendor equipment including Cisco, juniper, Huawei, H3C, F5, IBM, NetApp and other, ranging from network equipment, storage equipment to servers/ minicomputers, to fully meet the customer's hardware warranty requirements.

TAC

Tel    : 400-820-5-820,800-820-5-820
mail  : TAC@eccom.com.cn
web  : www.ECCOM.NET.CN


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