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IT Infrastructure O&M Services For Chinese Enterprises Going Global

Make you worry-free through time-saving, trouble-saving and money-saving services

Background

Since the beginning of the 21st century, Chinese enterprises have experienced unprecedented growth, with many Chinese enterprises branching out from China, and expanding into foreign markets. Currently, Chinese enterprises have become an indispensable and important part of the overall world economy.

As part of "going global", many Chinese companies have expanded their operations outside of China, setting up new branch offices, datacenters, and other infrastructure in their respective markets. This expansion comes with its’ own set of challenges for businesses and require a strong technology infrastructure to facilitate communications between their headquarters in China and regional offices across the globe, as well as to effectively provide services for the local market. It has been a major hurdle for Chinese multi-nationals to be able to efficiently maintain and manage a global technology infrasucture.

7*24 O&M, network security and troubleshooting SLA consume a lot of energy and resources of Chinese enterprises but the results are not satisfactory. It has become an important choice for overseas Chinese enterprises to choose reliable "Chinese-funded service providers" and effective service solutions that are not only culturally linked, but also effectively connected at home and abroad, and to provide strong support for stable operation and orderly expansion of their own business.

Features

  • Support and assist customers to connect with many domestic and foreign manufacturers and solve problems in a unified and coordinated manner;

  • Local on-site support, SLA within 4h;

  • Customs clearance of spare parts, overseas logistics and transportation service;

  • Support for regular inspection of computer rooms, day-to-day inspection and maintenance guarantee;

  • Provide standardized checklist changes based on customers' individual needs, and greatly improve the success of each individual change;

  • Concentrated protection in special periods to provide stable operation guarantee for overseas business;

  • Support customers to use mainstream chat tools in China and communicate progress in real time.

Architecture

After long-term practice and continuous exploration, ECCOM is well aware of Chinese enterprises' pain points related to overseas O&M. We have accumulated a complete set of overseas O&M service methodology and built a robust delivery system. With continuously optimized processes, continuously improved systems and experienced teams, we implement projects strictly, pay close attention to details, and provide overseas Chinese-funded customers with effective O&M services specific based on great differences around the world.

We make you worry-free through time-saving, trouble-saving and money-saving services.

Customer Benefits

Less time: 7*24 platform for handling cross-border logistics, communicating with vendors about managed computer rooms and improving communication efficiency; 

Less troubles:  Get the knowledge of equipment and computer room situation periodically, and improve the control of computer rooms and field equipment; 

Qualified for confidentiality services, we strictly follow the confidentiality agreement with customers to reduce related risks;

Less spending:  Extremely high rate of one-time troubleshooting, support for concentrated protection in special periods to reduce faults and business impact;

Less worry:  Considerate towards customers, ECCOM meets customers' individual needs with a service delivery system established based on many years of experience. 

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