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Smart Remote Service

Remote

With our service platform, we help customers complete day-to-day IT O&M processes, standard changes, network device monitoring, daily reporting and other value-added services, as well as one-time or on-demand service requests.

With ECCOM's proprietary smart service components, we provide smart O&M service experience based on customers' business characteristics to help customers improve their IT O&M efficiency and reduce network risks. We utilize ITIL-based professional models, as well as 24/7 services to provide remote and on-site services to our customers.

Solutions

  • Network monitoring & daily reporting

    Provide 7X24 remote network monitoring, timely incident response and handling based on customers' business needs, and provide daily monitoring reports as required.

  • Operation

    Provide remote operation, including but not limited to opening ports, adding accounts, etc., based on customers' requirements for day-to-day operation and business.

  • Standard change

    SOP-based standard change, including but not limited to process control of change, change scheme, and on-site change implementation.

  • On-Demand Service Requests

    One-time on-demand Service Requests, typically small-scale in nature, and installation of equipment line-cards, etc.

Exclusive solutions and services for you

我们随时准备为您提供帮助

  • 咨询热线

    400-820-5-820