Data Center Full-Stack IT Architecture Integration
Infrastructure Operations Insight Analysis and Optimization
Business Migration To A Hybrid Cloud Environment
IT Infrastructure O&M Services For Chinese Enterprises Going Global
IT On-site Services For Multi-Branch Organizations
Enterprise IPv6 Application Transformation Consulting And Implementation
We constantly optimize service processes, activities and roles, record and control the whole service process, and improve service quality, while reducing network O&M costs and risks.
Prepare a service catalog and identify the service scope based on customer requirements during service planning, service transition and service operation. Sort and formulate service processes, and prepare process documents.
ITIL-based process specification management. Guaranteed SLA, visible and measurable services; ITSS-certified certainty and consistency of services.
Provide users with sound management of O&M documents, asset allocation, knowledge and supporting platforms/tools.
Allocate the first, second and third line operators, identify roles and responsibilities based on customers' management and technical characteristics. On-site: Professional service managers and on-site service engineers; Middle platform and backstage: Expert support + process control + quality control.