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Smart Operations Service

Operation Management

With twenty years of experience, ECCOM has established the best practice of O&M services. With our ITSM service management platform, professional service management, consulting and MS teams, we implement O&M from three stages (service planning, service transition and service operation), to realize the best practice of process and management on the ITSM platform.

We constantly optimize service processes, activities and roles, record and control the whole service process, and improve service quality, while reducing network O&M costs and risks.

Solutions

  • Service design

    Prepare a service catalog and identify the service scope based on customer requirements during service planning, service transition and service operation. Sort and formulate service processes, and prepare process documents.

  • Process management

    ITIL-based process specification management. Guaranteed SLA, visible and measurable services; ITSS-certified certainty and consistency of services.

  • Resource management

    Provide users with sound management of O&M documents, asset allocation, knowledge and supporting platforms/tools.

  • Service organization

    Allocate the first, second and third line operators, identify roles and responsibilities based on customers' management and technical characteristics. On-site: Professional service managers and on-site service engineers; Middle platform and backstage: Expert support + process control + quality control.

Exclusive solutions and services for you

我们随时准备为您提供帮助

  • 咨询热线

    400-820-5-820