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Managed Service

Help enterprises solve problems and challenges encountered in cloud and its O&M

Background

Once enterprises decide to migrate to the cloud and deploy a cloud infrastructure, IT managers are often faced with many questions such as: How do I manage a hybrid cloud environment? How do I adapt my IT management processes to this new architecture? How do I monitor issues in real-time and resolve incidents? How do I optimize costs using this new platform?

ECCOM provides Managed services & solutions specifically to address these challenges that businesses encounter when transitioning from a traditional infrastructure to a cloud-based one.

Customer Requirements

  • Operations management

    Provide standardized O&M services based on ITIL management process, and industry best practices to meet customers' requirements.

  • Asset management

    Maintain enterprise CMDB information and architecture diagram by using the characteristics of cloud service infrastructure as code.

  • Security protection

    Provide detailed and explicit user permission management, patch management and security auditing

  • Cost optimization

    Provide custom cost optimization solutions for customers through cost monitoring and cost analysis with our proprietary platform.

  • Monitoring and troubleshooting

    Provide 7*24 O&M management services, real-time monitoring and troubleshooting

Services

ECCOM's Managed service includes O&M and management of your enterprise cloud resources and loads in accordance with customer service SLA and industry standards. We provide services such as resource visualization management, cost and billing statistics, cost resource optimization, and application performance monitoring with our professional management tools and technologies to protect customers' business. The following is ECCOM's Managed service catalog:

Features

Asset management service

Help customers organize cloud resource configuration information, provide resource label management, resource life cycle management, and maintain cloud architecture diagram.

Security management service

Assist customers in preparing security management specifications and procedures, and provide rights management, patch management and security audit services.

Resource change service

Implement the cloud resource change service based on the ITSM management platform and customer requirements in accordance with ITIL standards.

Monitoring and alarm service

Monitor faults in real time, locate faults rapidly and send alarm notification by use of ECCOM's MSP monitoring platform.

Technical support service

Provide technical support for public cloud to address customer requirements for configuration, consultation and troubleshooting.

Scheduled Reporting Service

Provide regular service reports for customers every month, such as resource usage, expense bills and safety audit reports, and give optimization suggestions based on problems found.

Customer Benefits

Update O&M service system, standardize IT management process, improve service experience for business departments, and get existing operations problems solved. 

7*24-hour platform monitoring and technical support services to improve alarm notification and fault location capabilities. 

Customized resource optimization and billing solutions to reduce resource expenses on the cloud and improve ROI. 

Enhance the value of customer technical team, free tedious day-to-day work, and allow customers to focus on their core business. 

Exclusive solutions and services for you

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  • 咨询热线

    400-820-5-820